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Customer Service



Is free shipping available?
Yes, free ground shipping is available for electronics orders over Rs. 500*

Is the product I'm looking for in stock and available?
Yes most of the products are available.You will get notification through whats app also for listed as "Available," Un-available or stock out."

When will I receive my order?
Most of our products are delivered within 3 to 4 working days. Specialty appliances may take up to 10 to15 days’ time for delivery*

Are you an authorized retailer?
We are an authorized manufacturer/whole seller.

Is express shipping available?
Express shipping* is  available on special terms and conditions on bulk buy. Pls refer our website www.rocklightindia.com.

How do I get service on an appliance I purchased from your store?
Service policy* matters product to product basis. you will get notification on same through whats app or by tele conversation by help line number.

Can I purchase an item I saw at your retail location that is not on your website?
Of course! Please call or whats app      for a quote.

Can I redeem a coupon with you online?

Yes... applicable coupons* can be redeemed. Pls call on 123456789.

Do you deliver to my location?
We deliver to all major junctions across India. Delivery pin code* is required in some cases though extra charges may apply for those locations.

What other discounts are available?
 All the products are available with very good discount.

How do your brands compare?
We stand by the value and quality of all of our brands. Customer’s voice for our product line is very satisfying.

Do you match prices with other retailers?
We try to have the best prices available for the best quality Rocklight products.

Are phone or internet orders better?
Ordering online is a quicker process but either way you will get your products in a timely manner.

Do you sell refurbished products?
We only sell new products.

What payments do you accept?

We accept all major credit cards, debit cards, Google pay/phone pay/paytm/COD*

When do I receive my tracking number?
Once your order is confirmed we acknowledge the parcel number by the billing time from the warehouse, you will receive an email and whatsapp notification with your tracking number for delivery day and time.

Where are you located?
We are located in the D MALL Pitam pura New Delhi 110034

Where can I find product dimensions?
All product dimensions are listed in the specifications* of the product listing.

Who will ship the product?
Depending upon your location* we use different freight companies for faster deliveries.


*Conditions apply

Product features/rate/specifications/colours/models may change without any prior notice.

All jurisdiction- DELHI Only


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